Refund policy

30-Day Money-Back Guarantee

If you're not happy with your Memory Keepsake Orb, contact us within 30 days of delivery and we'll make it right with a full refund or a replacement.

How to start a return

Email us at support@everornament.com with your order number and the reason for your return. We'll reply within 1–2 business days with return instructions. Please don't send items back without contacting us first.

Damaged or defective items

If your orb arrives damaged or doesn't work, email us a photo or short video within 30 days of delivery and we'll send a free replacement or issue a full refund. You won't need to ship the defective item back.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges, if any, are not refundable unless the item arrived damaged or defective.

Exchanges

If you'd like a different color, contact us and we'll arrange an exchange.